Support
Email us about anything: a bug, a question about your account, feedback or a privacy request.
support@respectthebodyapp.comWrite an emailTell us your iPhone model and what you were doing when the problem happened. A screenshot helps.
Common questions
Does tracking keep going when my screen is locked?
Yes. When you start a run or walk, allow location "While Using the App". The app keeps recording with your screen off, and a blue location bar at the top of your iPhone shows it is working.
My distance looks wrong. What happened?
GPS can drift near tall buildings, under trees or in tunnels. For a treadmill, choose Treadmill mode and type in the distance at the end.
How do I back up my runs?
Go to the You tab and create a free account. Your runs, workouts and plan progress back up automatically and come back if you change phones.
I forgot my password.
On the You tab, choose Sign in, type your email and tap Forgot password. We will email you a link to choose a new one. Open it on your phone.
How do I download or delete my data?
On the You tab, tap Download my data to get a copy, or Delete account to permanently remove your account and everything backed up online.
Someone in the community is being a problem.
Open their profile and tap Report or Block. Blocked people can no longer see you. We review reports and aim to act within 24 hours.
How do I join my coach?
Ask your coach for an invite code, then enter it on the You tab under Coach. You can leave your coach at any time.
Safety
If you or someone else is in danger, call 000. Respect The Body gives general fitness information, not medical advice. Check with your GP before starting a new exercise program.